Short answers about booking, payment and the day of your tour. Tap a question to open it.
Send us the booking form, or message us on Instagram, WhatsApp or email. We check that your date and time are free, agree on payment with you, and then send the meeting point and plan by email or WhatsApp.
Earlier is better, but next-day requests are possible if we have free time. Just ask us.
In cash, on the day, after the tour. Bank transfer and PayPal are coming soon.
You can cancel for free up to 24 hours before the tour. To cancel, just message us on WhatsApp, Instagram or email. If you cancel later than that or don't come, we'll try to move your tour to another day. If that isn't possible, the booking can't be cancelled.
No, tips are not expected. If you want to leave one, it's welcome.
Yes. All our tours are open to solo travelers.
It depends on the tour, usually up to 6 or 8 people. Each tour shows its group size on the Tours page. For a bigger group, write the number of people in the message field of the booking form, and we'll see what we can do.
Yes, it's only your group and your guide. Sometimes we can put two small groups together, but only if both groups agree.
Yes, on most tours. Children pay the same price as adults. Tours for adults only are marked 18+ on the Tours page.
It depends on the tour. Some tours start at your hotel, others at a station or a famous spot in the city. You can see where each tour starts in its Details on the Tours page, and we send you the exact place and time after you book.
We wait for 15 minutes. After that we start the tour, and you can join us later at a place we agree on. Please message us on WhatsApp if you're running late.
All our guides speak English and Japanese. Raul also speaks Russian, and Elliott also speaks Burmese. Write the language you prefer in the message box of the booking form. You can meet them on the About us page.
Yes. You can skip a stop, add a place or change the times. It depends on the tour time and what is open that day.
No. Your guide pays for their own meals, drinks and tickets.
Tours go ahead in the rain, so bring an umbrella. If the weather is dangerous, for example a typhoon, we cancel the tour and you don't pay anything (or get a full refund if you already paid).
In most cases, yes. Tell us when you book so we can plan the route. Some places have a lot of stairs and may need a different plan.
Comfortable shoes, because every tour has a lot of walking. An umbrella if rain is forecast. Some cash for things that are not in the price, like meals, drinks or optional tickets.
Every tour includes your guide. Other things depend on the tour, for example train rides, entrance tickets or a show ticket. Each tour lists what is included and what is not in its Details on the Tours page. The price is per person, and nothing needed for the tour is added on the day.
Please tell us in the form when you book. When a tour has a meal, we reserve the restaurant, so we can plan for it. Some Japanese foods have fish or meat in them even when you can't see it, so just ask us.
Adults only: every guest must be 18 or older, and the place we visit may check photo ID. Women are welcome. These tours are marked 18+ on the Tours page.
Yes, and we're happy to take photos of you. A few places, like some theaters and shows, don't allow phones or cameras at all. The tour's Details say so, and we tell you before we go in.
Ask us in the booking form or message us directly. We usually reply within a day.